FAQ

To register for our DialTM Trial version, you can go to our website https://dialtm.us/Home and then click on Join/Host meeting and you will go to the login page. Click on register button and fill in your name, email, mobile number and set your password. After this can use your mail id as username and the password you have given while registration to login.

For schedule your meeting, first add your organization details by clicking on + icon on the about section. Enter your name, email, contact, country, address, start, city and type of Industry. Now your orgcode is generated and you can now go to levels and add levels to give a naming convention to your meeting names. Then add any topic name by clicking on the topic and then + icon. Now you can set your meetings by clicking on create meeting icon on top right side.

To schedule a recurring meeting, click on the topic name and then on create meeting icon on meeting page. Now in the type of meeting drop down you can select the type as Daily, Day basis (any specific day of the week) and monthly meeting. This will help you to schedule recurring meeting in one step.

Just after login, you can click on the “Start new meeting” button and can share the cope or click on “copy URL” option to share the meeting invite with others via mail or any other medium.

Click on “Join Meeting” button on the top of the landing page after login. Now you can enter the meeting code in the text box and click on join.

If you have already started the meeting then you can click on the “i” icon on the bottom and click on copy link and share to others via mail etc. if you want to share the meeting link of your scheduled meeting of future time then you can click on the calendar and then the “view” option against the meeting name. There on the top you can see the share icon before call icon. You can click on it and the link will be copied. This can be shared with other whom you want to join as guest.

To set the password, you can start the meeting before others join and then click on “i” icon and click on “Add Password” option and type your password. And click on enter button. Now the password is set and those who want to join the meeting now needs this password to join.

To join the meeting from your mobile browser, click on the link you have with you to join the meeting or you can copy the link and paste in your browser. Now you can see the option to add your name and click on OK button. In case you are not able to see the OK button please use the landscape mode in your device and then use. Now you are connected to your meeting.

In such cases, first please check if your speaker is off in your laptop of your mobile speaker volume is turned on or not. If after this also you are not able to hear then try connecting with other speakers.

In such cases, please check your micro phone is enabled or not. You can check this on the centre before the call button the micro phone should be enabled. Now you can check your micro phone permissions given to DialTM or not in settings and then hardware and check micro phone access allowed. On top next to URL there is a cam icon you can click there also and check the micro phone is allowed or not.

To block or kick out anyone from the meeting room, go to Tile view and click on the setting option on the participants tile view (the three dots). There you can see the kick out option. If you click it and confirm the person is removed from the meeting.

For this, once the call start click on the threes dots on right side and click on the settings. Now click on “More” tab and there you can enable everyone starts muted and everyone starts hidden.

To send a private message to any participant, go to Tile view and click on the setting option on the participants tile view (the three dots). There you can see the send private message option. Click on it and the message will be sent to that private only and other’s can’t view it.

In such cases you need to check few things as follows:
• Check your earphones if plugged then unplug and plug them again.
• If you are not using the earphones then use one and check.
• Ensure no other user is sitting in the same room who are on the same online meeting and is on speaker. Ask them to mute and use earphones.

To ensure this please keep your microphone muted unless you want to speak something. If you want to speak something, then only un-mute it and then mute it back. This will ensure that the background noise from your side will not come in the online conference.

If you have the licensed version of DialTM and you have taken the recording services then on the online meeting page only in settings you can see the Start Recording button. Click on it and it will start. Before ending the session, you can click on Stop recording button to stop the recording.

To share the screen, click on the screen icon on the left most side on the screen on the bottom, then a popup will come. There you can select the application window or the chrome tabs. If you choose to select the entire screen then click on the screen and then share button but please be aware that in this case any window you open on your laptop will be visible to all the participants. So choose the shared screens wisely.

Yes we do have our android and iOS app available for the same. You can download the same from the play store or app store respectively or from the link given below:
Android: https://play.google.com/store/apps/details?id=com.astiinfo.dialtm&hl=en_IN
iOS: https://apps.apple.com/in/app/dialtm/id1519217601

This may happen due to your internet connection. If your internet is fluctuating in between then you will be disconnected but will rejoin again. Please ensure a proper internet connection during your online meting to have hassle free meetings.

To reset your password, you can go to login page and click on reset password and enter the registered email id. You will receive the email on the same mail id to reset your password by clicking on the link.

In such cases, you have to wait for the host to join the meeting so that it could be started. If you are the host then you have to login into your account and then start the meeting from the call icon. Then you will be recognised as the host and everyone will be connected.

Video conferencing is a technology that lets you connect with one or more people across the world through the live streaming of audio and video from all the participants. In short, video conferencing removes the distance barrier and reduces the budget issues by bringing remote people together to work on a common cause while enjoying the ease of their home.

Video Conferencing is a technology that help users in different locations connect virtually for any type of meetings such as internal team meetings, online interviews, employee training, product demonstration, and business negotiations.

Video chat refers to informal conversations we have with our friends and family. While video conferencing is a more formal version of video chat where we have peers, superiors, trainers, etc on the other end.

There are three prerequisites for video conferencing: -

• A computer- PC, laptop, or mobile with microphone, front camera/ webcam, and speaker.
• Internet connection
• Video conferencing software

Note- these prerequisites need to be at every participant's end.

More and more companies or industries are turning towards video conferencing to expand their reach, showing us a new way to utilize this technology. But these are the common applications of the video conferencing technology: -

• Conduct meetings with people located far away
• Provide online education through distance learning programs
• Provide training to employees
• Enable employees to work from home
• Conduct webinars for people interested in your company or product
• Demonstrate your products online to prospects
• Conduct video interviews
• Perform distance diagnostic of a person, a device, etc by the respective professional
• Make witness appear to the courtroom remotely

Some of the biggest benefits of video conferencing are: -

• Expand your reach to the untapped market of remote areas
• Collaborate with people far away easily as it removes the cost and time of travel
• Increase your revenue
• Grow your brand

The benefits of video conferencing are immense. And the organizations, institutes or companies from the following industries are reaping these benefits: -

• Education
• IT
• Medical
• Legal

So if your company comes in these categories and is yet to embrace video conferencing then you are missing out on a great opportunity. This doesn't mean that video conferencing has no benefits outside these industries. It is just that these are the areas where video conferencing is quickly gaining popularity.

Many may fear of the sensitive data getting breached online while video conferencing or sharing files. But the good news is that if you are using good quality video conferencing software then your data is in secure hands as they already come with in-built security features. But to tighten the security even further you can take the steps suggested in the answer to the next question.

• Make sure that private meetings are password protected
• Check whether the software you are using is SSL and AES encrypted (128 bit or higher)
• Create a video conferencing policy to set clear dos and don'ts while video conferencing
• Monitor the actions by setting permissions for participants

DialTM is a video conferencing software that is specifically designed to meet your needs and help you gain an advantage over your competitors who are still stuck with the traditional methods.

DialTM is laced with modern features to ensure the ease and to protect your privacy. These are just to name a few: -

• 256-bit AES and SSL encryption
• Automatic attendance
• Reports, analysis, and trends
• Polls and quizzes
• Whiteboard
• Screen share
• Noise and echo cancellation

DialTM offers a basic free plan that allows users to host unlimited meetings for smaller 3-4 members team for a duration of 40 mins. You can check the other packages here.

DialTM well suits both large enterprises and small business requirements. Its seasoned features help all types and sizes of business. Basic free plan is for a group having less than five users.

Yes. DialTM is designed to suit the requirements of the education industry. Its advanced features such as session recording, video streaming, electronic whiteboard, mute all students, raise hand support to make the most out of the virtual classroom. Read more here to conduct online classes.

Distance education institutions use Video Conferencing Tools to educate their students spread across the globe. DialTM, the feature-rich video conferencing software completely supports e-learning institutions with uninterrupted high-quality video sessions.

Video Conferencing saves a lot of time and money spent on travelling for one-to-one meetings. It boosts productivity and promotes small and large team collaborations with ease.

Video Conferencing software will eliminate 90% of the travel time and expenses involved in one-to-one meetings, demonstrations, and team training. DialTM comes handy with features like screen share, video streaming, email integrations that enable uninterrupted video calling sessions.

Video Conferencing is a viable green alternative to travel as it supports both large and small organizations connect through Video Calls for team collaboration and training. Handling sales and marketing activities such as product demonstrations and webinars are just a few clicks away.

The basic free plan is viable for smaller team less than 5 users for a duration of 40 minutes. There are affordable business and premium plans for medium and large enterprises. Know more here.

Organizations today are spread across the globe, with branches working from various locations. It is finicky to bring the entire team under a single roof for any purpose. So, Video Conferencing Solution helps organizations to virtually connect to various branches conveniently without investing in travel expenses.

Any industry or company with a small and large team can benefit from Videoconferencing. The purpose could be an internal team meeting, training, announcement, client meeting or demonstration, DialTM accommodates everything with its AI-based features for an excellent video calling.